Members on our Navigator plans now have more urgent care options in the Portland Metro area.
Regardless of whether you live, work, or simply visit the Portland Metro area— access to urgent care just got easier with the addition of ZoomCare. This means more convenient access to quality urgent care, primary care, or specialty care when the need arises.
Given this new update, members can take comfort knowing that their claims will be paid at the in-network benefit level. In-network coverage for ZoomCare is now readily available and considered retroactive as of January 1, 2023.
The ZoomCare locations in southwest Washington state are not included in this network expansion.
There’s a ZoomCare nearby in Oregon
ZoomCare provides urgent care, primary care, and specialty care at 23 convenient locations, and without a lot of waiting time to see a provider. Known for high-quality on-demand healthcare, a ZoomCare facility is here to help PacificSource members with timely visits, late-night, weekend, and holiday hours, and on-site access to prescription medication.
Members will be able to find ZoomCare and other urgent care providers in our online directory at PacificSource.com
ZoomCare treats a variety of urgent healthcare conditions
ZoomCare is there for illnesses or injuries that need immediate care, but aren’t serious enough to require a visit to the ER. Providers will carefully address your situation and make sure you receive the right treatment. If a condition can’t be managed at a neighborhood ZoomCare, arrangements will be made to get you to an emergency care location or the nearest hospital.
Conditions treated at ZoomCare include the following:
- Cold, flu, and RSV
- Strep throat
- Cough
- Bronchitis
- Small cuts, scrapes, and burns
- Fevers
- Rashes
- Insect bites
- UTIs
- Gastrointestinal upset
- Viral infections
- Bacterial infections
- Ear infections
- Eye infections
- Sinus infections
- Headaches
- Pink eye
- Sleep apnea
- Anxiety and depression
What is needed when going to a ZoomCare facility
Since ZoomCare treatment is now in-network with PacificSource, here’s what is needed upon visiting one of their on-demand healthcare locations.
- Enter your health insurance information when scheduling online with ZoomCare
- Bring your health insurance card and photo ID to your visit
- At checkout, you’ll get an estimate of what PacificSource will pay, and what you’ll owe
- You pay your portion before you leave
If you need assistance, please contact Customer Service at CS@PacificSource.com or 888-977-9299, TTY: 711. We accept all relay calls.